Frontier Airlines has gained a reputation for its low fares and large domestic network, but like any airline, passengers sometimes need customer service. Whether it is flight change, baggage issue, refund issue, or general query, it is difficult to approach Frontier Airlines Customer Service, if you are not aware of the process.
This guide will take you through every possible method on how can you contact Frontier Airlines customer service by phone number, chat support, email, and social media. We’ll also offer tips to receive quicker replies and avoid long hold times.
Best Ways to Contact Frontier Airlines Customer Service
There are a many ways to contact Frontier Airlines staff. But because it’s a low-cost airline, it encourages customers to use its self-service options before calling a live agent. Here are the main ways to contact their support team:
1. Call Frontier Airlines Customer Service
If you need urgent help, calling Frontier Airlines is the fastest option.
Frontier Airlines Customer Service Phone Number: 1-801-401-9000
Hours: Available 24/7, but wait times may be long, especially during peak travel seasons.
How to Speak to a Live Agent:
1 Call 1-801-401-9000
2 Press 1 for English or follow the IVR instructions
3 Choose the appropriate option for your issue (reservations, baggage, flight status, etc.)
4 Wait on hold for a customer representative
Tip: Try calling early in the morning (before 9 AM) or late at night (after 9 PM) to avoid long wait times.
2. Use the Live Chat Option
Frontier Airlines offers a chat feature for quick support.
Where to Access It? Visit: https://www.flyfrontier.com Click on the “Help” section Select “Let’s Chat” A virtual assistant will guide you through common issues
Live Chat is useful for:
Checking flight status Modifying reservations Getting baggage details Understanding cancellation/refund policies
Tip: If the chatbot can’t solve your problem, ask to connect with a live agent.
3. Contact Frontier Airlines via Email
Frontier Airlines doesn’t have a direct customer support email, but you can submit an online request via their website.
How to Submit a Complaint/Request?
1 Visit: Frontier Airlines Customer Support Form
2 Choose the category (baggage, refunds, reservations, etc.)
3 Fill in your details and explain your issue
4 Submit the form and wait for a response
Response Time: Typically 24-72 hours
Tip: If you’re requesting a refund or compensation, include booking details, flight number, and proof of issue (like baggage receipts or cancellation emails).
4. Reach Out via Social Media
Frontier Airlines is active on social media, and you might get a quicker response by messaging them.
Twitter/X: @FlyFrontier Facebook: Frontier Airlines
How to Get a Response?
- Send a direct message (DM) explaining your issue
- Include your booking number, full name, and details
- Be polite but firm
Tip: Frontier usually responds faster on Twitter/X than other platforms.
5. Baggage-Related Issues? Contact Frontier Baggage Support
Lost or delayed luggage? Contact the Frontier Airlines Baggage Office:
Baggage Customer Service: 1-801-401-9000 (then select the baggage option)
Or file a baggage claim online: Frontier Baggage Claim
What You Need for a Baggage Claim: Flight details (date, time, flight number) Baggage tag number Description of lost/damaged luggage
Response Time: Frontier aims to resolve baggage claims within 5-10 business days.
Common Issues & How to Solve Them Faster
1. How to Cancel or Change a Frontier Flight?
Go to My Trips on the Frontier website Enter your last name & confirmation code Choose to change or cancel your flight
Cancellation Fees:
- Within 24 hours of booking: Free
- 60+ days before departure: Free
- 59-7 days before departure: $49
- Less than 6 days before departure: $99
2. How to Get a Refund from Frontier Airlines?
Frontier Airlines tickets are mostly non-refundable, but you can get a travel credit in many cases.
Submit a refund request at Frontier Airlines Refund Page
Processing Time: 5-7 business days
Tip: If Frontier cancels your flight, you are entitled to a full refund—not just a travel credit.
3. How to Contact Frontier for Group Bookings?
For group reservations (10+ passengers):
Call: 1-888-601-4296
Email: groups@flyfrontier.com
Tip: Booking as a group can give you discounts and flexible ticket options.
Tips for Faster Customer Service Response
1. Call Early or Late: Avoid peak hours (11 AM – 5 PM ET) and try calling early morning or late night.
2. Use Social Media: Twitter/X is one of the fastest ways to get a response.
3. Have Your Info Ready: Always have your booking number, flight details, and personal info before calling or messaging.
4. Be Polite but Firm: Being calm and respectful will get you better results than being aggressive.
5. Try Chat First: The live chat feature can solve many common issues without waiting on hold.
Conclusion: What’s the Best Way to Contact Frontier Airlines?
For urgent issues: Call 1-801-401-9000 For quick questions: Use the live chat on the website For complaints or refunds: Submit an online request For baggage issues: Use the baggage claim form For faster responses: Tweet @FlyFrontier
By following these steps, you can avoid the frustration and get your problems solved efficiently. Frontier Airlines isn’t known for having the best customer service, but use the right strategy, and you can still get the assistance you need without a massive time investment.