Ecom Express Limited is a premier provider of end-to-end technology-enabled logistics solutions to the Indian eCommerce industry. Ecom Express, headquartered in Gurugram, Haryana, was founded in 2012 by T. A. Krishnan, Manju Dhawan, K. Satyanarayana, and Late. Sanjeev Saxena, who collectively have more than 100 years of experience in the Indian logistics and distribution sector.
Because of a distinct business strategy based on delivery service capabilities, scalability, personalization, and sustainability, the company has established its position in the sector. To allow first-mile collection, processing, network optimization, and last-mile delivery, Ecom Express employs cutting-edge technology and automated solutions.
If you want shipment related support from Ecom Express Limited, then you can contact at 8376888888. Delhi, Goa, Assam, Andhra Pradesh, Bihar, Chhattisgarh, Gujarat, Jharkhand, Haryana, Kerala, Tamil Nadu, Uttar Pradesh, Maharashtra, Karnataka, Madhya Pradesh, Punjab, Odisha, Rajasthan, Telangana, and West Bengal are among the states where parcel delivery is available. Currently, Ecom Express delivers packages to famous online shopping platforms such as Flipkart, Amazon India, Myntra, Titan, Voonik, Zivame, Ajio, Limeroad, Meesho, MedLife, Koovs, Nykaa, Naaptol, Paytm, Snapdeal, Clubfactory, Fab India, Decathlon, and Shoppers Stop, among others.
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Other useful contact options
Some sources add more numbers:
- +91 88263 98220 is listed as a Sales/Reservations line. Useful if you’re setting up a business or large-volume service.
- +91 124 648 8888 is also mentioned as a general info line.
Why it matters to know multiple numbers
Not all questions are the same. For basic delivery issues, the 83768 88888 line is best. But if you’re looking to partner with Ecom Express or need flexible pickup services, the sales or info lines might be more helpful.
Quick summary
| Purpose | Phone Number |
| Shipment tracking / delivery help | +91 83768 88888 |
| Sales / Large-volume enquiries | +91 88263 98220 |
| General customer information | +91 124 648 8888 |
Tips for Calling Ecom Express
- Be ready with your tracking number when you call.
- If your call doesn’t go through, try again later—sometimes lines are busy.
- Stay on the line—hold times can vary, especially during high-volume times.
- Keep your delivery address, name, and shipment details handy.
How reliable is the customer support service of Ecom Express India
Based on recent public reviews and aggregator data through mid‑2025, Ecom Express’s customer support is rated poorly by most users, with frequent reports of slow responses, long hold times, and unresolved delivery issues.
What reviewers report most
- Very low satisfaction on major review sites, with many complaints about unresponsive or ineffective customer care, delayed deliveries, and packages marked “delivered” when customers say they were not received.
- Long average phone wait times (often 30+ minutes) and low resolution rates according to a customer service tracker; phone is the most used but least satisfying channel.
- Multiple recent negative experiences highlight difficulty reaching live support, inconsistent updates, and failed or falsely reported delivery attempts.
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Tips if using Ecom Express
- Keep AWB/tracking ID and registered contact details ready; these are typically required to locate shipments.
- Try multiple channels: phone and email to customer care, and escalate via the merchant if delivery stalls—merchants often get priority routing with the courier.
- Document all interactions (timestamps, messages, call attempts) to support faster escalation and refunds for RTO/undelivered items.
Final Thoughts
If you need help with Ecom Express shipments in India, start with +91 83768 88888. It connects you directly with customer support for most shipment concerns. For sales or info requests, the other numbers can be helpful too.